Accessibility Feedback Form

The Online Accessibility Feedback Form is available for submitting comments regarding accessibility, including to share any barriers you may have encountered or to request an alternate format of our Accessibility Plan and/or Progress Report.
The feedback will help us identify, prioritize, and address accessibility issues within China Airlines to improve employee and guest access.
If you have any questions, concerns, or feedback, feel free to submit the feedback anonymously or contact us at 1-604-242-1168 or email us at accessibility_canada@china-airlines.com

1. Do you self-identify as a person with disability? *

Yes No

2. What would you like to do? *

Submit an accessibility feedback Request an alternate form of the China Airlines Accessibility Plan Request an alternate form of the China Airlines Progress Report

3.a Which option best identifies you? *

China Airlines Customer China Airlines Employee Other

3.a.i Is this feedback related to a booking? *

Yes No

(Optional) Reservation Number/e-Ticket Number *

3.a.ii. Do you want to submit this feedback anonymously? *

Yes No

Please provide us your Last Name, First Name and e-mail address

If you are a China Airlines employee, please use your China Airlines email address. *

3.b.i. In what language would you like the Accessibility Plan? *

English French

3.b.ii. What type of Accessibility Plan would you like to receive? *

Digital (PDF) Print Large Print Braille (please allow 45 days) Audio (please allow 45 days)

3.b.iii. Please provide the email address to which you would like the Accessibility Plan sent

Please provide your e-mail address *

3.b.iv. Mailing Address

Please provide the mailing address to which you would like the Plan sent to along with 1. Your Name 2. Address 3. City 4. Province 5. Postal Code *

4.a.i Is this feedback related to a booking? *

Yes No

(Optional) Reservation Number/e-Ticket Number *

4.a.ii Do you want to submit this feedback anonymously? *

Yes No

Please provide us your Last Name, First Name and e-mail address

If you are a China Airlines employee, please use your China Airlines email address. *

4.b.i In what language would you like the Progress Report? *

English French

4.b.ii What type of Progress Report would you like to receive *

Digital (PDF) Print Large Print Braille (please allow 45 days) Audio (please allow 45 days)

4.b.iii Please provide the email address to which you would like the Progress Report sent.

Please provide your email address *

4.b.iv Mailing Address

Please provide the mailing address to which you would like the Report sent to along with 1. Your Name 2. Address 3. City 4. Province 5. Postal Code *

5. Please describe your feedback in the space below. *

Please contact us through the Customer Feedback Form for any frequently asked questions